How to change a Captana camera battery

1. Ensure you are in the right store location in your Captana app
   
   • If you have access to multiple stores, use the globe icon at the top of the app to switch to the right one.
2. Ensure you know which camera needs replacement
   • On the Captana app, go Devices > tap filter icon > sort by battery. This shows you which batteries need replacing
   • When you find a battery, check the ID (sc3_xxxx) on the back of the camera camera to ensure you have the right one.

3.  Replace the battery

• Ensure the replacement battery is fully charged.
• Remove the camera from its position. If the camera is on a rail, pull the clip on the side of the camera down to easily
  remove the camera.
• Slide open the cover of the camera. To help with this, you should have received the pen below. Put the pen into the slot of the cover and slide the cover using your finger. Remove the old battery and insert the new battery, ensuring it is facing the right way.

• Once the battery is inserted, the Camera LED should Flash in all RGB Colors
• If the LED does not flash, then there is an issue with the battery or the camera. Please note the camera ID and discuss with the SES/Captana team.

4. Wake the camera up

To complete the steps below, you need a smartphone with NFC enabled. iPhones are more reliable than Androids for this functionality, however both platforms are not always 100% smooth with NFC so it is recommended to try any NFC connection with the camera several times.

• Using the Captana app, tap settings in the bottom nav bar, then device info.

• Hold the back of your phone up against the camera.
• If the connection was successful, the below will display. The WiFi SSID field shows if the camera is connected to a WiFi.

• If there is an active internet connection, the WiFi RSSI field shows the signal strength of the WiFi. The closer the score to 0 the better. Between 0-50 is a good score, problems will occur at -70, and -80 is unusable.

If you have an issue with a camera in store, the following steps can be done in store to debug.

To complete the steps below, you need a smartphone with NFC enabled. iPhones are more reliable than Androids for this functionality, however both platforms are not always 100% smooth with NFC so it is recommended to try any NFC connection with
the camera several times.

1. Locate and identify the camera in the Captana app.
   • Open the Captana app on your device.
   • Ensure you are viewing the correct store location in the Captana app.
   • Ensure you know which camera needs debugging.
   • Check the ID (sc3_xxxx) on the camera and compare it with the Captana app.

   2. Establish if the camera is offline

• If the camera has a red line on the left hand side, it means the camera didn’t wake up when it was last scheduled to.
  The red ‘x’ icon indicated the last time it did wake up.

• Tap the camera name, then tap on ‘Info’ to see the ‘Online Status’ of the camera. If it says Offline, follow the steps below. If it say ‘Sleep’, the camera should wake up the time indicated in the ‘Sleep Until’ row

                           

3. Replace the battery

• Ensure the replacement battery is fully charged.
• Once the new battery is inserted, the Camera LED should Flash in all RGB Colors.
• If the LED does not flash, then there is an issue with the battery or the camera
  • If you are sure the battery is charged, then the camera needs to be returned. Contact
    [e-mail] assist with the camera return process.                              

4. Check WiFi details are correct

• If the camera is not connected to WiFi, check the WiFi credentials are correct (SSID and password). WiFi passwords are case-sensitive.
• Go to settings > WiFi connections > (the WiFi network the camera is connected to)

5. Check device info to see current status of WiFi connection

• Use the Captana app and click settings, then device info and scan the camera.
• The WiFi SSID field shows if the camera is connected to a WiFi.
• If there is an active internet connection, the WiFi RSSI field shows the signal strength of the WiFi. The closer the score to 0 the better. Between 0-50 is a good score, problems will occur at -70, and -80 is unusable.

6. If camera is connected to internet but there are still issues 

• Go to Devices > tap the ‘+’ > tap add Shelfcam > select the location SSID
• Click WiFi debug and touch the camera with your NFC device.

• To debug further with WiFi provider, note the MAC address of the camera.

7. Attempt to add the camera to the network again

• Go to Devices > tap the ‘+’ > tap add Shelfcam > select the location SSID.
• Tap the NFC device off the camera.
• Ensure the WiFi details are correct on the screen and tap WiFi debug for details for more information.

• Connect to WiFi.
  • While connecting, a yellow light will flash.
    After a successful connection, the LED will flash five times.
• Complete set up.

• Use the Captana app and click settings, then device info and scan the camera.
• The WiFi SSID field shows if the camera is connected to a WiFi.
• If there is an active internet connection, the WiFi RSSI field shows the signal strength of the WiFi. The closer the score to 0 the better. Between 0-50 is a good score, problems will occur at -70, and -80 is unusable.